Kilimanjaro Restaurants

Empowering one of Nigeria’s fastest-growing Quick Service Restaurant brands with a robust online presence and end-to-end delivery solutions.

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96 stores in 18 states

About Kilimanjaro Restaurants

Kilimanjaro, a leading QSR brand by Sundry Foods, is transforming the food delivery experience with authentic Nigerian dishes and convenient online ordering. Operating 96 stores across 18 states, the brand serves households across sub-Saharan Africa through vibrant in-store experiences and seamless online delivery.

The challenges

Lack of Online Presence

Prior to 2017, Kilimanjaro Restaurant relied on their physical locations and their innovating Ping-a-meal service on Blackberry devices to process orders.

Order and Logistics Management

Managing incoming orders and deliveries was cumbersome without a centralized system.

Scalability and Robustness

As the business grew, they required a full system overhaul to accommodate higher demand and introduce innovative features.

We focused on improving the overall customer experience.

Our collaboration with Kilimanjaro focused on enhancing their online presence and improving the overall customer experience. We developed a user-friendly website that simplifies the ordering process, enabling customers to easily select their location and browse the menu.

What we built

Website design (Phase 1)

Mactavis Digital built a website and online store using WordPress and WooCommerce for easy order placement in 2017. To buttress the system, we developed a Food Delivery Management System for orders and logistics management

Kili CRM

Developed a Customer Relationship Management (CRM) system to manage customer data, order history, and delivery logistics.

Platform Relaunch (Phase 2)

In 2021, Kilimanjaro crossed some major scalability thresholds. This necessitated the need for a system upgrade and building highly customized workflows. We redesigned and redeveloped the entire system from scratch to optimize for scalability and operational needs

Kili Meals Mobile App

We built a user-friendly app with innovative features such as a wallet system, gift cards, customer-loyalty rewards etc.

Kili Meals Web App

We built a re-imagined user-friendly app with innovative features such as a wallet system, gift cards, customer-loyalty rewards etc.

Kili Food Delivery Management Dashboard

A robust admin backend system for managing orders and logistics, and generating insightful reports on performance of restaurants.

Logistics Mobile App

An app for logistics personnel to receive delivery tasks and mark orders as dispatched and delivered.

Our designs

Gift cards

We designed a gift card feature that adds a fun and convenient way for customers to share with friends. Our team focused on making purchasing and redeeming giftcards a delightful experience.

Wallet

We designed a wallet feature that adds a fun and convenient way for customers to share with friends. Our team focused on making purchasing and redeeming giftcards a delightful experience.

Mobile first

We had the opportunity to design a mobile app that truly puts users first. Our team crafted an intuitive and visually appealing experience, making it easy for users to navigate and engage with the app.

Seamless Customer Journey

We redesigned the ordering flow to make shopping easier. By simplifying each step, we created a seamless experience that allows customers to easily find what they need and place their orders with confidence.