Kilimanjaro
restaurants
Empowering one of Nigeria’s fastest-growing Quick Service Restaurant
brands with a robust online presence and end-to-end delivery solutions.
CLIENTKilimanjaro, a leading QSR brand by Sundry Foods, is transforming the food
delivery experience with authentic Nigerian dishes and convenient online
ordering. Operating 84 stores across 17 states, the brand serves
households across sub-Saharan Africa through vibrant in-store
experiences and seamless online delivery
Challenges
Lack of Online Presence
Prior to 2017, Kilimanjaro Restaurant relied on their physical locations and their innovating Ping-a-meal service on Blackberry devices to process orders..
Order and Logistics Management
Managing incoming orders and deliveries was cumbersome without a centralized system.
Scalability and Robustness
As the business grew, they required a full system overhaul to accommodate higher demand and introduce innovative features.
We focused on
improving the overall
customer experience.
Our collaboration with Kilimanjaro focused on enhancing their online presence and improving the overall customer experience. We developed a user-friendly website that simplifies the ordering process, enabling customers to easily select their location and browse the menu.
Here’s what we did and
how it helped.
PHASE ONE (2017 - 2021)
Website design
Mactavis Digital built a website and online store using WordPress and WooCommerce for easy order placement in 2017. To buttress the system, we developed a Food Delivery Management System for orders and logistics management
Mobile apps
We also launched a customer mobile app for users to places orders and also a logistics app for delivery personnel to handle deliveries to customers. We also provided maintenance services across all platforms.
PHASE TWO (2021 - PRESENT)
In 2021, Kilimanjaro crossed some major scalability thresholds. This necessitated the need for a system upgrade and building highly customized workflows. We redesigned and redeveloped the entire system from scratch to optimize for scalability and operational needs:
Customer Mobile App
We built a user-friendly app with innovative features such as a wallet system, gift cards, customer-loyalty rewards etc
Admin Dashboard
A robust admin backend system for managing orders and logistics, and generating insightful reports on performance of restaurants..
Food Management Webapp
An app for outlet managers to receive orders and assign them to logistics personnel.
Rider App
An app for logistics personnel to receive delivery tasks and mark orders as dispatched and delivered.
OUR DESIGN
Kilimanjaro
Landing page
Our company undertook the design and development of a landing page for Kilimanjaro, a restaurant aiming to enhance its online presence and attract more customers.
Gift cards
We designed a gift card feature that adds a fun and convenient way for customers to share with friends. Our team focused on making purchasing and redeeming giftcards a delightful experience.
Wallet
We designed the wallet to provide users with a secure and convenient way to manage their payments and rewards. .
Other screens
Mobile view
We had the opportunity to design a mobile app that truly puts users first. Our team crafted an intuitive and visually appealing experience, making it easy for users to navigate and engage with the app.
Other products
We redesigned the ordering flow to make shopping easier. By simplifying each step, we created a seamless experience that allows customers to easily find what they need and place their orders with confidence.
Giftcards
We designed a gift card feature that adds a fun and convenient way for customers to share with friends. Our team focused on making purchasing and redeeming giftcards a delightful experience.
Other screens
Results
200,000+
Active users since the relaunch.
$1m
Generated over millions of dollars in revenue.
10,000+
Users actively using the app everyday.
50,000+
Orders processed within 3 years post-launch.
A fully integrated system powering Kilimanjaro's operations across 84 stores in 17 states.
Contact us today to discuss how we can build an efficient, customer-centric system for your business
Contact Us