Lagos State Parks & Gardens Agency

Mactavis partnered with LASPARK to digitize park bookings and service requests, streamlining operations for over 370 green spaces across Lagos. We powered LASPARK’s Green Initiative through a centralized booking and service management system.

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Government Agency

About LASPARK

The Lagos State Parks and Gardens Agency (LASPARK) is committed to creating a greener, healthier Lagos through the establishment and maintenance of parks, gardens, and recreational centers. To modernize and streamline its operations, LASPARK partnered with Mactavis to build a comprehensive web-based solution.

The challenges

Manual booking requests

LASPARK previously handled park bookings manually, requiring weekly requests and in-person bookings, resulting in inefficiencies and delays.

Lack of digital assets

There was no centralized online portal for the public to explore parks, request services, or make bookings.

Administrative bottlenecks

Managing multiple requests across park locations created communication delays and increased workload for LASPARK staff.

Invoice and service complexity

Customized service requests involved manual invoicing and tracking, leading to inefficient processes.

We digitized LASPARK's manual paper processes.

Our collaboration with LASPARK focused on digitizing harduous paper processes, making it easier for the general public to access their services, with proper record keeping. We also collaborated closely with staff to understand and solve their administrative pain points.

What we built

Website & Portal Development

We developed a user-friendly website that showcases LASPARK’s parks, services, and green initiatives.
Implemented a “Book a Park” and “Request a Service” features for the public to book parks and services.

Custom Web Application

Users now have a dashboard to view and manage their bookings and services.
Automatic invoice generation with support for custom titles and service-specific fees.

Booking & Service Management

Allowed non-consecutive multiple date selections for park bookings with a 72-hour payment rule to ensure commitment.
Added new services like Transplanting and Public Utility, complete with detailed forms including request letters, location images, and more.

Admin Dashboard

Staff can review, confirm, or reject booking requests, with the ability to manually add offline reservations.
Generation and sending of invoices, tracking of payments, and marking of bookings as completed all in one place.