Unified Payments
Mactavis worked with Unified Payments to improve their developer experience by creating a unified API documentation portal that streamlines developer onboarding and enhances ease of integration.
About Unified Payments
Unified Payments (UP®) is Africa’s first and only non-bank entity licensed as a principal member and acquirer of all major card schemes. To align its digital touchpoints with its tech-forward vision, Unified Payments engaged Mactavis to develop an integrated API Documentation Portal for all it's digital products and services including PayAttitude.
The challenges
Developer friction with APIs
UP had a large and growing library of APIs but lacked a centralized, easy-to-use portal for both internal and external developers.
Inconsistent UI across products
Existing developer tools were scattered and out of sync with UP’s brand identity, leading to confusion and reduced usability.
Outdated web experience
The public-facing website did not meet modern developer expectations in terms of interactivity, navigation, and responsiveness.
Security & performance concerns
The platform lacked optimized load times, robust security layers, and reliable uptime guarantees, impacting developer confidence.
We focused on improving the overall developer experience.
Our collaboration with Unified Payments focused on enhancing the ease of onboaring new businesses by easily understandable documentation and portal for developers.
What we built
API Documentation Portal
- A unified hub for interactive API docs, code samples, and testing tools to accelerate developer onboarding.
- Built a structured, developer-friendly documentation portal.
- Organized all APIs into categories with detailed usage guidelines, code snippets, and testing tools.
- Integrated sandbox environment to support real-time API testing.
Full UI/UX Overhaul
- Conducted user experience research to understand both B2B and B2C audiences.
- Designed modern, mobile-first interfaces that reflect UP®’s positioning as a tech innovator.
- Delivered both low and high-fidelity wireframes following brand guidelines.
Optimization & Analytics
- Added site-wide security enhancements including rate-limiting, captcha, DDOS, and brute force attack protection.
- Real-time monitoring and analytics dashboard to track API usage, errors, and performance metrics.
Content Management System
- Admin interface for managing APIs, user access, and webhooks in one secure location.
- Custom CMS allowing easy management and updating of release notes, and announcements directly within the portal.
Other screens
Our results
Faster developer adoption
API access and usage became frictionless thanks to the dedicated documentation portal.
Modernized brand perception
The redesigned websites reflect UP’s leadership in the African payments space and serve as strong digital assets for credibility.
Improved engagement
Faster load times, optimized content, and SEO enhancements led to increased traffic and better user retention.
Expansion
Consistency across UP® and PayAttitude’s platforms reinforces a seamless user journey for both customers and partners.
A secure, user-first platform powering seamless APIs, content control, and engagement.
Let's help you build your digital product!
Get Started