Unified Payments
Improving developer experience with Unified Payments API Reference & Documentation Portal Redesign
About Unified Payments
Unified Payments (UP®) is Africa’s first and only non-bank entity licensed as a principal member and acquirer of all major card schemes. To align its digital touchpoints with its tech-forward vision, Unified Payments engaged Mactavis to redesign its corporate site and that of its flagship product — PayAttitude.
The challenges
Developer friction with APIs
UP had a large and growing library of APIs but lacked a centralized, easy-to-use portal for both internal and external developers.
Inconsistent UI across products
Existing developer tools were scattered and out of sync with UP’s brand identity, leading to confusion and reduced usability.
Outdated web experience
The public-facing website did not meet modern developer expectations in terms of interactivity, navigation, and responsiveness.
Security & performance concerns
The platform lacked optimized load times, robust security layers, and reliable uptime guarantees, impacting developer confidence.
We focused on improving the overall developer experience.
Our collaboration with Unified Payments focused on enhancing the ease of onboaring new businesses by easily understandable documentation and portal for developers.
What we built
API Documentation Portal
- Built a structured, developer-friendly documentation portal.
- Organized all APIs into categories with detailed usage guidelines, code snippets, and testing tools.
- Integrated sandbox environment to support real-time API testing.
Full UI/UX Overhaul
- Conducted user experience research to understand both B2B and B2C audiences.
- Designed modern, mobile-first interfaces that reflect UP®’s positioning as a tech innovator.
- Delivered both low- and high-fidelity wireframes following brand guidelines.
Website Development
- Built responsive frontend architecture for both Unified Payments and PayAttitude websites.
- Developed a custom Content Management System allowing easy updates of media, news, blog posts, and landing pages.
Optimization & Integration
- Performed in-depth SEO: keyword density analysis, schema markup, unique meta titles, sitemap generation, and internal linking.
- Integrated Google Analytics, Google Search Console, and newsletter tools.
- Added site-wide security enhancements including captcha, DDOS, and brute force attack protection.
KEY FEATURES
Developer Documentation Portal
A unified hub for interactive API docs, code samples, and testing tools to accelerate developer onboarding.
Central Management System
Admin interface for managing APIs, user access, and webhooks in one secure location.
Performance & Analytics
Real-time monitoring and analytics dashboard to track API usage, errors, and performance metrics.
Content Management Tools
Built-in CMS for managing blog posts, release notes, and announcements directly within the portal.
Security & Compliance
Integrated robust security measures including SSO, OAuth2, and rate-limiting to ensure platform safety.
Other screens
Our results
Faster developer adoption
API access and usage became frictionless thanks to the dedicated documentation portal.
Modernized brand perception
The redesigned websites reflect UP’s leadership in the African payments space and serve as strong digital assets for credibility.
Improved Engagement
Faster load times, optimized content, and SEO enhancements led to increased traffic and better user retention.
Expansion
Consistency across UP® and PayAttitude’s platforms reinforces a seamless user journey for both customers and partners.
A secure, user-first platform powering seamless APIs, content control, and engagement.
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